Executive Summary
Strategic IT Leader with **23+ years** of experience transforming global IT operations. Expert in bridging the gap between technical operations and business strategy, managing **$8M budgets**. Proven track record of leveraging AI (Copilot/ChatGPT) to modernize service delivery for 4,000+ users.
Core Competencies
Digital Workplace & DEX
AI Integration & Automation
Global Service Delivery
Education
IIM Kashipur
Strategy & Leadership
IGNOU, Delhi
PG Diploma in IT | Cybersecurity
Annamalai University
B.Sc | Information Technology
Professional Journey
Sr. Manager, IT @ UKG (Ultimate Kronos Group)
2022 – 2025- Managed $8M+ budget, achieving 10% cost reduction via vendor negotiation.
- Led adoption of Microsoft Copilot/ChatGPT for service desk efficiency.
- Modernized DEX for 4,000+ users via AI-driven analytics.
IT Manager @ UKG
2014 – 2021- Scaled IT operations during rapid growth using ITIL/Agile best practices.
- Directed seamless transition to 100% remote work during the pandemic.
- Automated provisioning workflows to reduce onboarding time.
Lead Network & Systems Admin
2007 – 2014Managed VMware virtualization, HP 3PAR storage, and large-scale Windows migration projects.
Expertise & Certs
ITIL 4 Foundation
Cybersecurity
Cloud Infra
SaaS Governance